Refund policy

We have a 30-day return request policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at contact@alltarps.store. All returns must be approved by All Tarps before any items are sent back. Items sent back without prior approval will not be accepted.

Approved returns can be sent to:

5 Motto Lane, Heatherbrae NSW 2324

INCORRECT PRODUCT ORDERED / CHANGE OF MIND

If you have ordered the incorrect product, selected an incompatible part, changed your mind, or no longer require the item, you may contact us to request a return or exchange. Approval is at All Tarps’ discretion, and the item must be unused, in original condition, and in its original packaging.

For approved change-of-mind or incorrectly ordered product returns, the customer is responsible for return freight and any replacement freight. Original shipping charges are non-refundable unless required under Australian Consumer Law.

FAULTY, DAMAGED, OR WRONG ITEM SUPPLIED BY ALL TARPS

Please inspect your order when it arrives and contact us immediately if the item is faulty, damaged, defective, not as described, or if All Tarps has supplied the wrong item. We will assess the issue and provide a remedy in accordance with Australian Consumer Law.

Where All Tarps has supplied the wrong item, or the item is faulty, damaged, defective, or not as described, All Tarps will cover or reimburse reasonable return freight as required under Australian Consumer Law.

CUSTOM, SPECIAL ORDER, AND CUT-TO-SIZE PRODUCTS

Custom-made products, special orders, cut-to-size materials, made-to-measure tarps, fabricated items, and personalised products cannot be returned or refunded for change of mind, incorrect measurements, or incorrect product selection, unless required under Australian Consumer Law.

EXCEPTIONS / NON-RETURNABLE ITEMS

Sale items and gift cards cannot be returned or refunded for change of mind unless required under Australian Consumer Law.

EXCHANGES

The fastest way to get the right item is to return your original purchase once approved and place a new order. Replacement freight is payable by the customer for change-of-mind or incorrectly ordered returns.

REFUNDS

We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at contact@alltarps.store.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.